Monkey Puzzle Day Nurseries understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, employees, franchisees, suppliers and everyone who visits our website, https://monkeypuzzledaynurseries.com/ (“Our Site”). We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information About Us
Monkey Puzzle Day Nurseries Ltd, registered in England and Wales under company number 05192967. Our registered address is Ground Floor, 4 Churchgates, Berkhamsted, Hertfordshire, HP4 2UB. We are a data controller, our ICO registration number is ZA118600.
What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you. The ‘How Can I Access My Personal Data?’ section will tell you how to do this.
- The right to restrict (i.e., prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
What Personal Data Do You Collect and How Long Will You Keep My Personal Data?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
|Data Collected||How We Collect the Data||How Long We Keep It|
|Job Applicant Information: Certificates, short-listing details, interview notes, references and other information included in a CV or cover letter or as part of the application process.||When you apply for a vacancy or send a speculative CV to us.||Minimum 6-months after recruitment campaign. Maximum 12-months, unless consent given to retain on file.|
|Employee Information: Job title, work history, working hours, copy of passport, driver’s licence, contract of employment, annual leave days, sick leave, exit interview notes, grievances & disciplinary, DBS checks (if applicable), car registration, emergency contact details and bank details.||As part of the application process and then throughout your employment with us.||Employee file: 6 years after end of employee contract/termination date.
Right to work: 3 years from employment ceasing
PAYE records: 6 years
|Franchisee Enquiries: contact details, including email address and telephone number.||When you enquire about Monkey Puzzle Day Nurseries franchising opportunities.||24-month after completing enquiry form.|
|Franchisee Information: contact details, franchisee agreement, financial details, bank details||When you become a Monkey Puzzle Day Nurseries franchisee.
When you correspond with us by phone, email or other electronic means, or in writing, or when you provide information directly to us, including in conversation with a member of our head office team.
|Financial records: 7 years after then end of the financial year.
Franchisee file: duration of franchisee agreement, then 7 years.
|Supplier Information: contact information (incl. business email address), bank details and purchase orders.||When you or your company offer to provide, or provides, services to us.||2 years after last purchase order.
Financial records: 6 years after the end of the financial year.
|Technical information including: Includes IP address, device screen size, browser type and version, time zone setting and geographic location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, and preferred language||When you or your company access and use our website.||Cookies are retained for a minimum of 1, maximum of 2 years.|
|Nursery Enquiries: contact details, including email address and telephone number.||When you enquire about Child Care at Monkey Puzzle Day Nurseries Ltd and Monkey Puzzle Day Nurseries settings.||24-month after completing enquiry form.|
How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
|What Data We Use||How We Will Use Your Data||Our Lawful Basis|
|Job Applicant Information: Certificates, short-listing details, interview notes, references and other information included in a CV or cover letter or as part of the application process.||
||As required by MPDN to conduct our business and pursue our legitimate interests.
|Employee Information: Job title, work history, working hours, copy of passport, driver’s licence, contract of employment, annual leave days, sick leave, exit interview notes, grievances & disciplinary, DBS checks (if applicable), car registration, emergency contact details and bank details.||
||Fulfilment of employment contract
Legitimate Interest (emergency contact details)
|Franchisee Enquiries: contact details, including email address and telephone number.||
||As required by MPDN to conduct our business and pursue our legitimate interests.|
|Franchisee Information: contact details, franchisee agreement, financial details, bank details||
||To fulfil the franchise agreement, or take steps linked to a franchise agreement;
As required to conduct our business and pursue our legitimate interests.
|Supplier Information: contact information (incl. business email address), bank details and purchase orders.||
Legitimate Interest (negotiating group discount)
|Technical information including: Includes IP address, device screen size, browser type and version, time zone setting and geographic location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, and preferred language||
|Nursery/Child Care Enquiries: contact details, including email address and telephone number. Childs Ages, DOB, Services Required.||
||As required by MPDN to conduct our business and pursue our legitimate interests.|
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details at the end of the privacy notice.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How and Where Do You Store or Transfer My Personal Data?
We will store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
- We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
- We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.
Please contact using the details below for further information about the particular data protection mechanisms used by when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
- adhering data protection policies, procedure and processes including, physical security, access control, data classification and password.
Do You Share My Personal Data?
We may sometimes contract with the following third parties to supply certain products and services.
|Recipient||Activity Carried Out||Sector||Location|
|Annual financial accounts||Financial||UK|
|Provision of accounting software||Information Technology (software)||USA|
|Provision of legal services||Legal||UK|
|Website Design & Hosting||Website hosting, design and support||Information Technology||EEA|
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Access My Personal Data?
If you want to know what personal data, we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests can be made in writing either via email or postal addresses shown in below, or verbally, either in personal or on the phone.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
The analytics services used by Our Site uses the following Cookies:
|Name of Cookie||First / Third Party||Provider||Purpose||Duration|
|_gid||First||The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how Our Site is doing.||Session|
|_ga||First||This cookie is used to identify unique users.||2 years|
|_hjClosedSurveyInvites||First||HotJar||Hotjar cookie that is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.||365 days|
|_hjDonePolls||First||HotJar||Hotjar cookie that is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.||365 days|
|_hjMinimizedPolls||First||HotJar||Hotjar cookie that is set once a visitor minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.||365 days|
|_hjShownFeedbackMessage||First||HotJar||Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.||365 days|
|_hjid||First||HotJar||Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.||365 days|
|_hjRecordingLastActivity||First||HotJar||This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).||Session|
|_hjTLDTest||First||HotJar||When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.||Session|
|_hjUserAttributesHash||First||HotJar||User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.||Session|
|_hjCachedUserAttributes||First||HotJar||This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.||Session|
|_hjLocalStorageTest||First||HotJar||This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.||Under 100ms|
|_hjIncludedInPageviewSample||First||HotJar||This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit.||30 minutes|
|_hjIncludedInSessionSample||First||HotJar||This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s daily session limit.||30 minutes|
|_hjAbsoluteSessionInProgress||First||HotJar||This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.||30 Minutes|
|_hjFirstSeen||First||HotJar||This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.||Session|
|hjViewportId||First||HotJar||This stores information about the user viewport such as size and dimensions.||Session|
|_hjRecordingEnabled||First||HotJar||This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.||Session|
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of GDPR Lead:
Email address: email@example.com
Postal address: Monkey Puzzle Day Nurseries Ltd, Ground Floor, 4 Churchgates, Berkhamsted, Herts, HP4 2UB
Phone: 01442 878887
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available via email. This Privacy Notice was last updated on 19th July 2021.